Branch Coordinator

Job Summary

Serving as the first point of contact for patients, the full-time Branch Coordinator will provide welcoming support, coordinate equipment delivery, and assist with insurance processes in a remote work environment.

Key responsibilities

• Create a welcoming experience for patients arriving at the branch, both in person and over the phone
• Coordinate timely equipment delivery and resolve patient inquiries in collaboration with the branch team
• Manage documentation and health plan authorizations to ensure compliance and maximize patient benefits

Required qualifications

• High school diploma or equivalent
• At least one year of related work experience in an office, healthcare, or call center environment
• Experience utilizing a multi-line phone system
• Proficient in English reading, writing, and speaking skills
• Intermediate computer skills