Branch Coordinator

Job Summary

To support patient care, the full-time Branch Coordinator will deliver excellent customer service, manage patient orders, and ensure timely processing of documentation while working remotely.

Key responsibilities

• Act as the first point of contact for patients, providing information and resolving issues via phone and in-person interactions
• Process patient orders, verify insurance, and obtain necessary documentation to ensure billing compliance with health plans
• Conduct outbound customer satisfaction calls and monitor incoming communications to enhance patient experience

Required qualifications

• High School Diploma or equivalent
• At least one year of related work experience
• Intermediate to advanced computer skills, including proficiency in working with multiple systems
• Ability to effectively communicate in English, both verbally and in writing
• Intermediate level math skills for billing and payment processing