Branch Coordinator

Job Summary

Working remotely on a full-time basis, the Branch Coordinator will deliver excellent customer service by managing patient interactions, processing orders, and ensuring timely documentation for insurance billing.

Key responsibilities

• Act as the first point of contact for patients, providing information and troubleshooting issues via phone and in-person
• Process new orders, verify insurance, and obtain necessary documentation to maximize patient benefits
• Conduct outbound customer satisfaction calls and collect billing information while reconciling daily receivables

Required qualifications

• Experience in a healthcare or customer service environment
• Familiarity with insurance verification and billing processes
• Ability to manage multiple systems and tasks simultaneously
• Proficiency in data entry and handling sensitive patient information
• High school diploma or equivalent; additional education in healthcare administration is a plus