Branch Supervisor

Job Summary

Supervising branch operations, the full-time Branch Supervisor will ensure exceptional service to members, train and develop staff, and manage daily activities at the Parker Branch in Panama City, FL.

Key responsibilities:

• Oversee member service operations, ensuring fast and accurate assistance while addressing inquiries and resolving issues
• Train, supervise, and evaluate the performance of Relationship and Service Advisors, recommending actions to management as needed
• Monitor compliance with policies and regulations, taking corrective actions to resolve any issues that arise

Required qualifications:

• 1-3 years of related experience in a supervisory or customer service role
• A two-year college degree or equivalent specialized certification/training
• Basic to intermediate proficiency in Microsoft Windows, Word, Outlook, Teams, and Excel
• Ability to motivate and influence team members, fostering strong interpersonal relationships
• Must pass registration based on the SAFE Act requirements or already be registered