Break-Fix Coordinator

Job Summary

Managing the operational workflow for break-fix requests, the full-time Break-Fix Coordinator will coordinate, track, and follow through on requests while collaborating with various teams to ensure timely resolution and accurate documentation, all in a remote work environment.

Key Responsibilities

• Monitor and review incoming break-fix requests, coordinating with field representatives and scheduling visits
• Document actions taken and maintain accurate tracking of break-fix and revisit information for reporting purposes
• Communicate effectively with internal partners and field representatives to ensure requests progress toward resolution

Required Qualifications

• 1-3 years of experience in project coordination, operational support, or related fields
• Experience with workflow/project management systems such as Salesforce or Airtable preferred
• Strong organizational skills with the ability to manage multiple active requests simultaneously
• Proficiency in Microsoft Office Suite, particularly Excel
• Ability to work independently while collaborating with cross-functional teams