Break-Fix Project Coordinator

Job Summary

Managing the day-to-day coordination of break-fix and revisit requests, the full-time Break-Fix Project Coordinator will track and follow through on operational workflows, ensuring accurate documentation and timely communication with stakeholders while working remotely.

Key Responsibilities

• Monitor and coordinate incoming break-fix requests, ensuring all necessary information is gathered and communicated effectively
• Follow up on scheduled visits and revisit requests, maintaining accurate case documentation and status updates
• Collaborate with cross-functional teams to ensure timely resolution of issues and effective communication throughout the process

Required Qualifications

• 1-3 years of experience in project coordination, operational support, or related fields
• Strong organizational skills with the ability to manage multiple active requests and competing priorities
• Familiarity with workflow/project management systems such as Airtable, Salesforce, or Smartsheet
• Experience in retail execution, merchandising, or client services preferred
• Proficiency in Microsoft Office Suite, particularly Excel