Business Account Coordinator

Job Summary

Delivering exceptional customer service, the full-time Business Account Coordinator will remotely manage inquiries from Industrial Customers and Retailers, assist in account management, and collaborate with the Industrial Team to ensure seamless onboarding and program implementation.

Key responsibilities

• Provide timely, friendly, and knowledgeable service to exceed customer expectations
• Support account setup and maintenance while resolving customer concerns effectively
• Educate customers on products and services, recommending appropriate solutions based on their needs

Required qualifications

• High school diploma or equivalent required
• Minimum of 4 years of experience in customer service or account management support
• Proficiency with Microsoft Office Suite and experience using CRM platforms, preferably Salesforce
• Experience managing detailed information and maintaining accurate records across multiple systems
• Demonstrated ability to deliver exceptional customer service with a solutions-oriented approach