Business Analyst - Digital Experience
Job Summary
Connecting business needs with technology solutions, the full-time remote Business Analyst - Digital Experience will partner with product managers, UX designers, and developers to enhance customer experiences through research, requirement analysis, and process improvement.
Key responsibilities
- Represent the customer in product discovery and delivery, identifying needs and pain points through research and stakeholder input
- Document and manage business and functional requirements, including user stories and acceptance criteria
- Analyze current and future-state processes to identify opportunities for simplification and improvement in digital experiences
Required qualifications
- Bachelor's degree or equivalent experience with 3+ years in business analysis, including 2+ years supporting digital products
- Experience with automated testing platforms such as Selenium or Playwright
- Demonstrated capabilities in Agile environments, including requirements elicitation and customer journey mapping
- Ability to translate UX designs into requirements and user stories, collaborating with cross-functional teams
- Proven skills in using customer feedback and data to inform digital-experience decisions
Complete Job Description
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