Business Analyst Services Coordinator

Job Summary

As a fully remote Business Analyst Services Coordinator, the candidate will serve as the primary liaison between clients and internal teams, managing service requests, facilitating communication, and supporting project initiatives to enhance operational efficiency.

Key responsibilities

• Gather, analyze, and document client and business requirements while translating them into actionable work items
• Coordinate service provisioning and support activities, ensuring timely completion and effective issue resolution
• Create and manage service requests and documentation, supporting operational processes and knowledge management

Required qualifications

• Bachelor's degree in Business, Information Technology, Healthcare Administration, or a related field, or equivalent work experience
• Experience in business analysis, service coordination, or client-facing roles
• Proficiency in using ServiceNow and Azure DevOps at a user level
• Familiarity with Application Lifecycle Management (ALM) processes and tools
• Strong analytical and organizational skills, with the ability to manage multiple priorities in a fast-paced environment