Business Applications Manager

Job Summary

Leading the Customer Care organization, the full-time Business Applications Manager will manage a remote team of five Application Advocate Analysts, focusing on application advocacy, user support, and lifecycle coordination while working during U.S. Eastern business hours.

Key responsibilities

• Manage, coach, and develop Application Advocate Analysts, establishing service and performance standards
• Coordinate user needs and feedback with technical teams to ensure effective application lifecycle management
• Maintain communication channels for user support and adoption, overseeing documentation and training activities

Required qualifications

• Eight or more years of experience in business applications, application operations, or internal customer success, including three years of people leadership
• Proven experience in leading and coaching remote teams and improving user support for production applications
• Experience in coordinating requirements, testing, releases, and user enablement across business and technical teams
• Demonstrated technical skills in business applications, workflows, integrations, and production delivery
• Relevant education or professional training is valued; a degree is not mandatory