Business Operations Analyst

Job Summary

Operating remotely, the full-time Business Operations Analyst will manage the end-to-end operational lifecycle for customer purchases, subscriptions, onboarding, and billing communications, serving as the primary point of contact between sales, support, finance, and delivery teams.

Key responsibilities

• Manage purchase order and task order processes, ensuring accurate tracking and communication throughout the lifecycle
• Oversee daily Zendesk ticket volume, triaging and resolving customer requests related to subscriptions and billing
• Administer the Enterprise Management Portal for customer accounts, coordinating communications and ensuring billing accuracy

Required qualifications

• 3-5 years of experience in business operations, customer success, or revenue operations
• Proficiency with tools such as Stripe, Zendesk, Jira, and Monday.com
• Ability to manage a high volume of concurrent requests independently and accurately
• Strong written communication skills for direct customer interactions
• Familiarity with SaaS subscription models and billing concepts