Business Operations Analyst

Job Summary

Supporting front office ambulatory registration processes, the full-time Business Operations Analyst will monitor and evaluate the quality of front office teams, deliver training to enhance staff competency, and work to decrease registration errors and improve patient experience in a remote setting.

Key responsibilities

• Monitor and evaluate front office team performance across all MMA locations
• Create and deliver training programs to improve staff competency and reduce registration errors
• Collaborate with MMA leadership and various departments to ensure efficient front office practices

Required qualifications

• High School diploma or GED equivalent preferred
• BA in business, healthcare, or a related field preferred
• Minimum three (3) years of relevant healthcare systems and analytical experience
• Minimum one (1) year experience with EPIC information systems in healthcare settings