Business Operations Analyst

Job Summary

To support the Professional Services business, the full-time Senior Business Operations Analyst will manage operational processes from project initiation to billing readiness, ensuring seamless integration across Salesforce, Smartsheet, and NetSuite while focusing on continuous improvement and data integrity.

Key responsibilities

• Coordinate the operational lifecycle of Professional Services statements of work, work orders, and related commercial requests
• Validate project and financial information for project creation and ensure operational readiness before delivery work begins
• Monitor contractual and billing milestones, working with Project Managers to ensure accurate milestone tracking and reporting

Required qualifications

• Bachelor's degree in Business, Finance, Accounting, Information Systems, Operations, or a related field, or equivalent relevant experience
• Five or more years of experience in Business Operations, Professional Services Operations, or a related discipline
• Experience supporting Professional Services project lifecycles, including SOWs, project setup, and revenue forecasting
• Demonstrated ability to reconcile data across enterprise systems and resolve operational inconsistencies
• Strong skills in requirements gathering, process mapping, and stakeholder management