Business Operations Analyst
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Job Summary
To support escalated operational needs for Independent Software Vendor (ISV) partners, the full-time remote Business Operations Analyst will manage complex partner escalations, ensuring timely issue resolution and effective communication across teams.
Key responsibilities
- Provide timely reactive support for partner escalations within Salesforce's ISV ecosystem
- Manage case routing, prioritization, and escalation processes to meet Partner Agreement SLAs
- Coordinate with internal teams to develop scalable solutions for ISV partners and improve operational processes
Required qualifications
- 3+ years of experience in customer service, partner operations, or escalated support functions
- Proven ability to analyze and resolve complex partner escalations
- Strong collaboration skills with experience working closely with Partner Account Managers
- Familiarity with Salesforce's platform and ISV ecosystem is preferred
- Degree or equivalent confirmed experience required
Complete Job Description
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