Business Operations Associate

Job Summary

Supporting the day-to-day operations of a virtual behavioral health clinic, the full-time Associate, Business Operations will manage patient referrals, handle scheduling changes, assist with billing workflows, and serve as the frontline for the internal helpdesk in a remote environment.

Key responsibilities

• Manage the administrative workflow of new patient referrals and maintain accurate patient records
• Field incoming patient calls, coordinate scheduling changes, and ensure a smooth virtual front-desk experience
• Support daily clinic operations by maintaining schedules, updating systems, and assisting with billing administration tasks

Required qualifications

• 0-2 years of experience in operations, administrative support, customer service, or healthcare-related roles
• Located in or willing to work in the Eastern Time Zone
• Strong organizational skills and comfort juggling multiple tasks
• Problem-solving orientation with the ability to make good judgment calls
• Genuine interest in working in behavioral health and supporting patient care; Spanish-language proficiency is a plus