Business Operations Coordinator

Job Summary

Seeking a detail-oriented Business Operations Coordinator for a remote or hybrid entry-level role, who will manage escalated customer and provider partner issues using CRM and data tools, analyze root causes, and collaborate with internal teams for process improvement.

Key responsibilities

• Investigate escalated issues to identify root causes using CRM and internal data tools
• Map connections between provider data, agency processes, and internal workflows to pinpoint breakdowns
• Collaborate with Operations and providers to define technical requirements and recommend process enhancements

Required qualifications

• No prior tolling or transportation experience required; a natural systems thinker is essential
• Comfortable with technology and data, including basic Excel skills
• Strong analytical instincts with the ability to methodically break down complex issues
• Excellent time management skills to handle multiple priorities effectively
• Ability to work independently and collaboratively within a team environment