Business Operations Coordinator

Job Summary

As a remote or hybrid entry-level opportunity, the Business Operations Coordinator will investigate escalated customer and provider issues using CRM and internal data tools, analyze complex processes to identify root causes, and collaborate with various teams to recommend solutions and improvements.

Key responsibilities

• Investigates escalated customer and provider issues to trace them to their root causes
• Analyzes case and usage data to identify patterns and recurring problems
• Collaborates with Operations and providers to define technical requirements and recommend process improvements

Required qualifications

• No prior tolling or transportation experience required
• Natural systems thinker with strong analytical instincts
• Comfortable working with technology and data, including basic Excel skills
• Excellent time management skills and ability to manage multiple priorities
• Strong interpersonal skills for effective communication with internal and external customers