Business Process Manager
Job Summary
To drive operational excellence and support business objectives, the full-time Business Process Manager will serve as the primary liaison among stakeholders, IT teams, and Salesforce developers, focusing on product ownership, business process management, and Salesforce administration in a fully remote environment.
Key responsibilities
- Own and prioritize the Salesforce product backlog while defining and communicating the product vision and roadmap
- Gather business requirements and translate them into epics, features, and user stories, facilitating sprint planning and stakeholder reviews
- Manage platform support, enhancement requests, and user adoption initiatives across Salesforce, while driving process improvements and automation opportunities
Required qualifications
- 5+ years of experience supporting Salesforce platforms and 3+ years as a Product Owner, Business Analyst, or Business Process Manager
- Advanced knowledge and experience in Salesforce Administration and Agile/Scrum methodologies
- Proficiency in Salesforce automation capabilities, including Flow Builder and approval processes
- Strong requirements gathering and documentation skills, with experience in platform integrations
- 4-year degree or equivalent work experience; Product Owner certifications are a plus
Complete Job Description
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