Business Process Support Associate
Job Summary
Providing application and process support, the full-time remote Business Process Support Senior Associate will assist with operational tasks, troubleshoot user issues, and contribute to training and implementation activities.
Key responsibilities
- Respond to daily user issues and maintain positive stakeholder relationships
- Troubleshoot internal system issues and escalate as necessary
- Monitor departmental inbox to ensure timely issue escalation to the appropriate team members
Required qualifications
- Minimum 2 years of customer service experience; publishing experience is a plus
- Intermediate Excel skills and ability to learn new systems
- Detail-oriented with strong analytical and data-driven skills
- Ability to prioritize a high volume of work and adapt to change
- Excellent time management and customer service skills
Complete Job Description
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