Business Process Support Associate

Job Summary

Providing application and process support, the remote full-time Business Process Support Senior Associate will assist with operational tasks, troubleshoot system issues, and contribute to training and implementation activities.

Key responsibilities

• Respond quickly to daily user issues and maintain positive stakeholder relationships
• Troubleshoot internal system issues and escalate as necessary while monitoring departmental communications
• Document processes and promote knowledge transfer by training users on core systems

Required qualifications

• Minimum 2 years of customer service experience; publishing experience is a plus
• Intermediate Excel skills and ability to learn new systems
• Detail-oriented with strong analytical skills
• Ability to prioritize a high volume of work and adapt to change
• Excellent time management and customer service skills