Business Retention Representative

Job Summary

Connecting with small and medium-sized business clients, the full-time Business Retention Representative will manage customer retention efforts, renew contracts, and resolve service issues while working remotely.

Key responsibilities

• Utilize problem-solving techniques to retain customers seeking to cancel services
• Engage with existing customers to renew contracts and address their inquiries
• Identify and resolve customer dissatisfaction to enhance retention rates

Required qualifications

• High school diploma or GED; related experience or an Associate's degree preferred
• Prior experience in telecommunications and sales is preferred
• Ability to work independently and collaboratively in a team environment
• Detail-oriented with a proactive approach to customer interactions
• Strong problem-solving skills and the ability to remain calm under pressure