Business Retention Representative

Job Summary

Focusing on customer retention, the full-time Business Retention Representative will manage a portfolio of existing business clients, develop and renew contracts, and address customer concerns while working remotely.

Key responsibilities

• Utilize problem-solving techniques to retain customers looking to reduce or cancel their services
• Assist current customers in renewing contracts and follow up to address their questions
• Identify customer dissatisfaction and provide prompt resolutions to retain their business

Required qualifications

• High school diploma or GED; an Associate's degree is preferred
• Prior sales experience is required
• Experience in telecommunications is preferred but not mandatory
• Able to work independently and collaboratively in a team environment
• Strong problem-solving skills with the ability to remain calm and patient in challenging situations