Business Solutions Manager

Job Summary

Coordinating and advancing business and technology initiatives across the Contact Center & Communications Technology portfolio, the full-time Business Solutions Manager will facilitate alignment among stakeholders, manage dependencies, and evaluate the effectiveness of initiatives to enhance operational efficiency and customer experience.

Key responsibilities

• Own cross-functional initiatives, ensuring alignment on priorities, timelines, and deliverables across the Contact Center Technology portfolio
• Develop and maintain execution plans for key initiatives, tracking milestones, risks, and progress from planning through implementation
• Evaluate the effectiveness of initiatives and identify opportunities for improvement in business processes and technology capabilities

Required qualifications

• Bachelor's degree in business, information technology, computer science, finance, or a related field
• 5+ years of experience coordinating complex business and technology initiatives, preferably in customer experience or contact center environments
• Strong organizational and planning skills, with experience managing interdependencies and competing priorities
• Proven ability to build relationships and influence stakeholders across organizational boundaries
• Experience supporting technology implementations or operational process improvements