Business Systems Analyst

Job Summary

Supporting diverse business functions, the full-time Business Systems Analyst will provide production support for Dental and Employee Assistance Program applications, troubleshoot system issues, and collaborate with stakeholders to enhance processes in a remote work environment.

Key responsibilities

• Provide day-to-day production support for Dental and Employee Assistance Program applications, resolving system issues and ensuring timely incident resolution
• Document recurring system issues and implement long-term resolutions while providing training and guidance to end-users on system functionalities
• Develop test scenarios and participate in various testing phases, tracking issues and operational activities to improve processes

Required qualifications

• 2-3 years of experience as a Business Systems Analyst, Application Analyst, or similar role, specifically supporting Employee Assistance Programs or Dental Applications
• Strong experience in gathering, analyzing, and documenting business requirements, along with supporting application testing
• Proven experience in a production environment supporting applications
• Ability to work remotely with a reliable high-speed internet connection, located in the United States or Puerto Rico
• Prior experience with workplace solutions systems and business processes is preferred