Business Systems Analyst
Job Summary
Working full-time in a remote capacity, the Business Systems Analyst will support IT Vendor Operations by triaging technical issues, managing identity and access administration, and collaborating with cross-functional teams to enhance operational workflows.
Key responsibilities
- Triage and resolve technical support tickets across various systems, including Salesforce and Amazon Connect
- Support identity and access management administration, balancing routine tasks with complex requests
- Document troubleshooting steps and known issues to build a shared knowledge base for the team
Required qualifications
- Experience in IT support, business systems, or technical operations in a support or customer care environment
- Familiarity with Salesforce administration or configuration
- Ability to read and interpret code, logs, and system configurations
- Comfort working in Jira or similar ticketing systems
- Strong troubleshooting and analytical skills
Complete Job Description
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