Business Systems Analyst

Job Summary

Working remotely in a full-time capacity, the Business Systems Analyst will collaborate with the Technical Product Manager and business units to document and implement operational improvements through process analysis and automation initiatives.

Key responsibilities

• Consult with business personnel to identify and document business needs, objectives, and operational procedures
• Conduct change impact analysis and assist in preparing proposals for new systems or operational changes
• Act as a liaison between end-users and technical teams to ensure optimal performance of case management systems

Required qualifications

• High school diploma or GED required; up to 5 years of related experience preferred, especially in residential loan servicing
• Basic understanding of systems development lifecycle methodologies and modern technical architecture
• Experience with Microsoft Office, particularly Word, Excel, and Visio; familiarity with Sagent Loanserv and/or Black Knight MSP is preferred
• Beginner to intermediate knowledge of XML and SQL for data extraction and analysis
• Strong background in product management, particularly in default loan servicing, is preferred