Business Systems Analyst III

Job Summary

Delivering strategic insight into enterprise business systems, the remote Business Systems Analyst III will analyze data, gather business requirements, and provide operational support for Hyland OnBase and ECM systems while ensuring compliance and workflow optimization.

Key responsibilities

• Source, compile, and interpret system metrics to analyze data accuracy and workflow performance, communicating insights to stakeholders
• Determine business and system requirements for ECM initiatives, creating functional specifications and ensuring regulatory compliance through testing
• Provide expert technical support for OnBase and ECM platforms, resolving escalated inquiries and implementing system modifications to enhance user experience

Required qualifications

• Bachelor's Degree and 4 years of experience in Systems Support, Business Analytics, or ECM Operations Support; OR High School Diploma/GED with 8 years of relevant experience
• Hands-on experience administering or supporting the Hyland OnBase platform
• Proficiency in data analysis and reporting, with a focus on workflow performance and system optimization
• Experience in gathering business requirements and creating technical documentation
• Ability to provide Tier 2/3 technical support and resolve complex system inquiries