Business Technology Administrator

Job Summary

To support the NC Health Information Exchange Authority, the full-time temporary Business Technology Administrator will administer and enhance enterprise SaaS applications, including Salesforce and Smartsheet, while managing user access, configurations, and providing training in a remote setting.

Key responsibilities

• Administer and configure business technology platforms, managing user accounts, permissions, and software subscriptions
• Collaborate with stakeholders to identify operational needs and recommend technology solutions for process improvements
• Develop and maintain technical documentation and deliver training programs for users on technology solutions

Required qualifications

• 5 years of experience in the administration of enterprise SaaS applications, including Salesforce and Smartsheet
• 5 years of experience in configuring workflows, dashboards, and reports within SaaS platforms
• 3 years of expertise in software licensing, subscription management, and documentation development
• Strong background in analyzing business processes and recommending technology-based improvements
• Ability to create training materials and provide user support for technology solutions