Business Technology Administrator

Job Summary

To support the NC Health Information Exchange Authority, the remote contract Business Technology Administrator will manage and optimize business technology solutions, including user access and application configurations, while collaborating with stakeholders to enhance operational efficiency.

Key responsibilities

• Administer and configure business technology platforms, including Salesforce, Asana, and Jira, while managing user accounts and software subscriptions
• Collaborate with business stakeholders to identify operational needs and implement technology solutions that improve efficiency
• Develop and maintain technical documentation and training materials to support effective use and understanding of technology solutions

Required qualifications

• 5 years of experience in the administration of enterprise SaaS applications, including Salesforce and Smartsheet
• 5 years of experience in configuring workflows, dashboards, and reports within technology platforms
• 3 years of expertise in software licensing and creating user instructional materials
• 3 years of experience in analyzing business processes and recommending technology-based improvements
• Strong ability to manage multiple priorities and provide excellent customer service