CACP Outreach Specialist

Job Summary

To support the Comprehensive Advance Care Planning (CACP) program, the full-time CACP Outreach Specialist will conduct high-volume patient outreach through inbound and outbound calls, educate patients about advance care planning, and manage appointment scheduling while working remotely across various U.S. time zones.

Key responsibilities

• Conduct high-volume outbound calls to educate patients on Advance Care Planning and schedule appointments with Facilitators
• Respond to inbound patient inquiries, manage referrals, and maintain digital patient communications through multichannel systems
• Adhere to approved scripts and workflows while achieving key performance metrics and maintaining HIPAA compliance

Required qualifications

• High School Diploma
• At least 1 year of telephonic outreach, customer service, or tele-sales experience in a call center environment
• Ability to navigate telephony platforms, web applications, and CRM software
• Strong active listening and verbal communication skills with an empathetic approach
• Access to a reliable high-speed internet connection