California Client Experience Specialist

Job Summary

Supporting various markets primarily in California, the fully remote Client Experience Specialist will manage non-licensed real estate transaction tasks from contract to close, ensuring a seamless experience for agents and clients while maintaining compliance and communication throughout the process.

Key responsibilities:

• Perform non-licensed administrative tasks for real estate agents, managing contractual dates and ensuring timely transaction closures
• Collaborate with agents and third parties to ensure all documentation is compliant and organized in transaction systems
• Act as the primary point-of-contact for all stakeholders throughout the transaction, providing updates and resolving discrepancies

Required qualifications:

• Minimum of 2 years of experience in real estate, mortgage, title administration, or transaction coordination
• Proficiency in navigating multiple software systems related to transaction management and financial tools
• Strong analytical skills to ensure accuracy in financial details such as expenses and commission calculations
• Ability to work independently in a fast-paced, high-volume environment
• Demonstrated capability to build collaborative relationships with agents and colleagues