California Collection Specialist

Job Summary

To support auto loan servicing, the full-time California Collection Specialist will manage accounts that are less than 30 days delinquent, negotiate payment arrangements with borrowers, and document collection activities, with options for in-office work in Santa Ana or Ontario, CA, or remote work for eligible candidates.

Key responsibilities:

• Ensure compliance with company policies and the Fair Debt Collection Practices Act (FDCPA)
• Negotiate payment arrangements and assist borrowers in creating strategies to meet their loan obligations
• Document account information and collection activities accurately and professionally

Required qualifications:

• 1+ years of experience in collections, preferably in the subprime consumer lending industry
• High School Diploma or GED
• Ability to read and apply federal, state, and local collections regulations
• Bilingual English/Spanish is preferred
• Ability to work independently and as part of a team in a fast-paced environment