California IT Help Desk Coordinator

Job Summary

Serving as the primary point of contact for technical support, the part-time hourly California IT Help Desk Coordinator will manage user access requests, troubleshoot technology issues, and provide support for enterprise applications in a remote environment.

Key responsibilities

• Provision and de-provision system access based on role-based access control and maintain ongoing support for access management
• Provide technical support via phone, email, or ticketing system, ensuring timely resolution of end-user issues within service level agreements
• Develop and maintain internal procedures and technical documentation, contributing to the IT Support knowledge base

Required qualifications

• High School Diploma or General Education Degree (GED) required
• Completion of prerequisite Computer Technology classes
• Experience with troubleshooting technology issues in a mixed platform environment
• Knowledge of compliance regulations related to credit unions, including bank secrecy and anti-money laundering laws
• Ability to develop and implement operating procedures and conduct training as necessary