California Licensed Bilingual Call Agent

Job Summary

Connecting with clients remotely, the California Licensed Bilingual Call Agent will provide knowledgeable responses to inquiries, elevate complex cases, and adhere to service level agreements while collaborating with team members to enhance service delivery.

Key responsibilities

• Provide knowledgeable responses to basic client questions and escalate complex cases as needed
• Update account history, follow up with clients, and ensure inquiries are resolved effectively
• Collaborate with team members and management to improve procedures and workflow for client inquiries

Required qualifications

• 2 or more years of customer service experience in any industry
• Knowledge of basic help desk software and proficiency in Microsoft Office applications
• Strong problem-solving skills to resolve client inquiries effectively
• Ability to understand team dynamics and identify appropriate stakeholders for inquiry resolution