California Licensed Call Center Agent
Job Summary
To support healthcare providers, the full-time California Licensed Call Center Agent will provide technical assistance regarding EDI transactions, troubleshoot issues, and manage inquiries remotely.
Key responsibilities
- Provide technical support to healthcare providers and billing offices regarding Provider Portal and EDI functionality
- Investigate EDI transaction issues related to claims, eligibility requests, and remittance transactions
- Document all interactions and troubleshooting steps in the customer relationship management (CRM) ticketing solution
Required qualifications
- Knowledge of healthcare claims processing and HIPAA-compliant EDI transactions
- Experience supporting web-based applications or healthcare technology platforms
- Strong analytical and troubleshooting skills
- Experience using ticketing and customer relationship management (CRM) systems
- Strong customer service orientation focused on provider satisfaction
Complete Job Description
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