California Licensed Claims Representative

Job Summary

Providing knowledgeable assistance to policyholders and agents, the remote Claims Service Representative I will handle inbound claim inquiries, complete consultative First Notice of Loss (FNOL), and collaborate with team members to ensure high-quality service delivery.

Key responsibilities

• Handle inbound claim inquiry calls and email requests while completing the FNOL process
• Document all communications and follow-up actions using proprietary tools and office processes
• Provide prompt and courteous service to internal and external customers, ensuring efficient issue resolution

Required qualifications

• 1 to 3 years of customer service work experience
• Must obtain and maintain an active P&C Resident Adjuster or Designated Home State (DHS) license
• Strong decision-making and problem-solving skills
• Technical proficiency in navigating multiple systems and thorough documentation
• Exceptional interpersonal skills with a focus on building rapport and empathy