California Licensed Claims Team Leader

Job Summary

Managing a team of auto liability adjusters, the fully remote California Licensed Claims Team Leader will provide exceptional claims service through chat, motivate staff, and implement operational initiatives to achieve business objectives.

Key responsibilities

• Oversees performance management of adjusters and vendors, ensuring high levels of service and execution of claim processes
• Handles complex customer conflicts and negotiations related to claim settlements
• Analyzes unit reports to support the achievement of business unit objectives and participates in special projects as a subject matter expert

Required qualifications

• California Claims Adjuster License
• Experience in managing teams within the insurance claims industry
• Proven track record in handling complex claim negotiations and customer conflict resolution
• Ability to work a Pacific time zone schedule if not located in the Pacific time zone
• Strong understanding of operational initiatives related to claims processing