California Licensed Customer Quality Manager

Job Summary

Focused on enhancing customer experience, the full-time salaried California Licensed Customer Quality Manager will manage customer quality communications, streamline complaint handling procedures, and provide proactive trend assessments while working remotely.

Key responsibilities

• Oversee key customer account support from a quality assurance perspective, including documentation fulfillment and complaints management
• Initiate and maintain customer quality reviews with documented evidence, trend analysis, and clear action ownership
• Partner with Customer Service to identify process and technology improvements while representing the quality assurance department in customer engagements

Required qualifications

• Bachelor's degree in Food Science, Quality, Business, or a related field; equivalent professional experience may be considered
• At least 5 years of experience in food manufacturing quality or a related customer-facing technical role
• 3+ years of people management and supervisory experience required
• Experience with customer audits, quality reviews, or supplier-assurance coordination is preferred
• Strong understanding of FSMA, FDA 21 CFR, and USDA FSIS Directive policies