California Licensed Customer Service Rep
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Job Summary
Experienced and licensed, the fully remote California Licensed Customer Service Representative will assist with servicing existing policies, processing changes, and addressing coverage inquiries while providing timely solutions to insureds and producers.
Key responsibilities
- Respond to incoming calls and chats, identifying concerns and providing solutions
- Process policy changes, endorsements, and cancellation requests while adhering to established procedures
- Communicate underwriting determinations and potential risk concerns to relevant parties
Required qualifications
- Active California Property & Casualty (P&C) License or California Personal Lines License at the time of hire
- Strong knowledge of insurance terminology, concepts, and coverage
- Proficiency with Microsoft Office and ability to learn new systems quickly
- Ability to manage multiple tasks in a fast-paced environment
- Strong written communication and documentation skills
Complete Job Description
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