California Licensed Customer Service Representative

Job Summary

To support the Communications Center, the full-time California Licensed Customer Service Representative will triage incoming calls and direct them to appropriate resources while working remotely on a rotating schedule.

Key responsibilities:

• Promptly answer, evaluate, and prioritize incoming requests for service
• Operate a multi-line phone system and document communications using a computer-aided dispatch program
• Develop familiarity with company service areas and demonstrate exceptional customer service skills

Required qualifications:

• High School Diploma, GED, or equivalent
• Minimum of one year of multi-line telephone experience or prior EMS experience
• Ability to type a minimum of 40 words per minute
• Proficient computer skills, including Microsoft Office and email
• Ability to communicate clearly and professionally both verbally and in writing