California Licensed Member Service Rep
Job Summary
Experienced in contact center operations, the part-time California Licensed Member Service Representative will manage member interactions, resolve complex issues, and provide exceptional service while working remotely in the Sacramento, CA area.
Key responsibilities
- Resolve complex member issues and escalations with minimal guidance, demonstrating advanced credit union knowledge
- Educate members on products and services to enhance loyalty and retain membership
- Process transactions efficiently while adhering to compliance standards and reporting fraudulent activity
Required qualifications
- High School Diploma or General Education Degree (GED) required
- 1+ years of customer service experience in a contact center environment required
- 2+ years of financial services experience required
- Some college education preferred
- Experience in building member relationships preferred
Complete Job Description
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