California Licensed Patient Care Advocate
Job Summary
To support a growing telehealth service, the part-time California Licensed Patient Care Advocate will manage patient inquiries, troubleshoot concerns, and track care journeys remotely on Tuesdays, Fridays, and Saturdays from 11:00am to 7:00pm PT.
Key responsibilities
- Answer patient questions regarding treatment, logistics, and next steps
- Troubleshoot patient concerns related to shipping, refunds, scheduling, and care coordination
- Maintain accurate documentation within the EMR while adhering to HIPAA and privacy standards
Required qualifications
- Healthcare background (MA, PCA, CNA, or similar clinical or patient-facing role) with 1+ years of experience in abortion care
- Comfort working across both in-clinic and remote environments
- Strong triage skills with the ability to make sound decisions in real time
- Exceptional communication skills to provide empathetic guidance to patients
- Experience providing trauma-informed care and navigating sensitive health issues
Complete Job Description
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