California Licensed Patient Care Coach

Job Summary

To support patients managing chronic conditions, the full-time California Licensed Patient Care Coach will provide personalized coaching on device usage, monitor adherence data, and collaborate with internal teams, all while working remotely.

Key responsibilities:

• Provide one-on-one mentoring and coaching to patients on the use of Durable Medical Equipment (DME) devices
• Monitor patient adherence and usage data, offering timely feedback and interventions based on trends
• Coordinate with internal teams and external partners to resolve patient needs and ensure continuity of care

Required qualifications:

• High school diploma or equivalent required; Associate's degree in healthcare administration or related field preferred
• Experience in healthcare administrative roles, customer service, or related fields
• Familiarity with chronic conditions supported by DME and associated therapies
• Completion of required compliance training and continuing education programs
• Technical aptitude for understanding device functionality and data analytics