California Licensed Pharmacy Technician

Job Summary

To support a high-volume call center, a full-time California Licensed Pharmacy Technician will manage inbound calls, process prior authorization requests, and maintain accurate documentation while working remotely.

Key responsibilities

• Handle inbound calls from providers, pharmacies, and members, providing assistance throughout the prior authorization process
• Manage high work volumes involving inbound calls, fax requests, and ePA requests while ensuring professional communication
• Maintain complete and accurate documentation of prior authorization reviews and communicate status to internal teams

Required qualifications

• Active California Pharmacy Technician license or certification in good standing
• High School Diploma or equivalent
• Minimum of 1 year of customer service experience in a high-volume call center environment
• At least 6 months of experience as a Pharmacy Technician in an administrative capacity
• Advanced computer skills, including proficiency in word processing and spreadsheet software