California Licensed Pharmacy Technician
Job Summary
Providing professional telephone assistance, the full-time California Licensed Pharmacy Technician will manage the Prior Authorization process for members, providers, and pharmacies in a remote setting, ensuring accurate documentation and high-quality customer service.
Key responsibilities:
- Handle incoming calls and assist with the Prior Authorization process, documenting approvals and denials
- Transfer clinical questions and escalations to the pharmacist team for review
- Monitor department mailbox inquiries and process Prior Authorization requests received through various channels
Required qualifications:
- Active California Pharmacy Technician license or certification
- Minimum of 1 year experience in a high-volume customer service or inbound call center environment
- Experience in healthcare, pharmacy, insurance, or PBM settings
- Strong data entry and documentation skills
- High School Diploma or equivalent
Complete Job Description
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