California Licensed Pharmacy Technician

Job Summary

Providing professional telephone assistance, the full-time California Licensed Pharmacy Technician will manage incoming calls and process Prior Authorization requests in a remote call center environment, ensuring accurate documentation and customer service.

Key responsibilities

• Take incoming calls from members, providers, and other callers while providing assistance throughout the Prior Authorization process
• Review and process Prior Authorization requests according to established criteria and maintain accurate documentation of approvals and denials
• Coordinate activities related to Prior Authorization processing and navigate multiple computer systems while managing calls

Required qualifications

• High School Diploma or equivalent
• California Pharmacy Technician certification or Pharmacy Technician Trainee license preferred
• Minimum of 1 year of customer service experience in a high-volume call center environment
• Experience in healthcare, pharmacy, insurance, or PBM settings
• Advanced computer skills, including proficiency in Microsoft Teams and Outlook