California Licensed Quality Assurance Supervisor
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Job Summary
Leading a team of Quality Assurance professionals, the full-time California Licensed Quality Assurance Supervisor will monitor customer interactions, maintain quality standards, and drive performance improvements in a 100% remote position within California.
Key responsibilities
- Lead, coach, and develop a team responsible for evaluating customer interactions and ensuring quality compliance
- Oversee quality monitoring activities and analyze performance data to identify trends and improvement opportunities
- Prepare and communicate quality reports and recommendations to leadership while supporting compliance initiatives
Required qualifications
- At least 6 years of experience in quality assurance or contact center operations
- A minimum of 2 years in a leadership or supervisory role, with experience in coaching and developing employees
- Proficiency in call monitoring, quality evaluations, and performance metrics
- Strong analytical skills with the ability to translate data into actionable insights
- Experience in healthcare or related call center environments is preferred
Complete Job Description
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