California Licensed Senior Call Center Manager
Job Summary
Leading multiple contact center operations, the full-time California Licensed Senior Call Center Manager will oversee service levels, customer satisfaction, and operational efficiency while working remotely with occasional in-office requirements.
Key responsibilities
- Oversees contact center functions to achieve service level commitments and customer experience goals
- Identifies and implements operational process improvements to enhance efficiency and customer satisfaction
- Develops and manages budgets, forecasts, and staffing models to support service delivery requirements
Required qualifications
- Five or more years of support services, project, or program experience
- Five or more years of leadership or supervisory experience
- Experience working with technology industry products and operating systems
- Experience with proposals
- Must reside in California
Complete Job Description
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