California Licensed Support Specialist
Job Summary
Working remotely within California, the full-time California Licensed Support Specialist will provide user support for web and mobile applications, manage escalations, conduct user training, and develop user support processes to enhance the student experience.
Key responsibilities
- Resolve customer inquiries promptly and ensure a positive user experience through follow-up
- Identify and develop comprehensive user support processes while conducting user account reviews and audits
- Lead user training sessions and document user interactions to verify issues and improve support quality
Required qualifications
- Minimum of five (5) years of experience in a service-oriented, customer-facing role
- At least two (2) years of experience utilizing a user support ticketing system, preferably Zendesk Support or Jira Service Management
- Experience supporting iOS and Android mobile applications and troubleshooting web-based applications
- Knowledge of Agile project management methodologies, with experience in project management preferred
- Familiarity with Microsoft Office, Google Suite, and collaboration tools is required
Complete Job Description
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