California Licensed Technical Support Engineer
Job Summary
Joining a dynamic Technical Support Engineering team, the full-time California Licensed Technical Support Engineer will resolve complex technical issues, collaborate with customers and engineering teams, and contribute to product improvement in a remote capacity.
Key responsibilities
- Lead investigations of technical issues and provide solutions through live troubleshooting calls and emails
- Create knowledge articles to enhance customer understanding of product use cases
- Collaborate with engineering and product teams to provide real-time feedback on product performance and customer needs
Required qualifications
- 5+ years in a customer-facing technical role such as Support Engineering or Solutions Architecture
- Strong foundation in API management and modern application architectures
- Experience with cloud infrastructure (AWS, Azure, GCP) and container orchestration (Docker, Kubernetes)
- Operational knowledge of Git/GitHub and CI/CD workflows
- Expertise in implementing secure authentication and authorization flows (e.g., OpenID Connect, OAuth)
Complete Job Description
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